CANCELATION AND RETURNS
By customer request: Orders can be cancelled by customers so long as they have not been physically shipped or sent out via e-mail (in case of tune).
All custom tuning sales are final.
No refunds will be given for OTS Maps or custom tuning (once they are sent out via e-mail)
No refunds will be given for dyno time, or dyno rental.
Deposit received for a tuning appointment is non-refundable.
Refunds may incur 20-35% restock fees.
No collect on delivery or freight-collect shipments will be accepted.
No refunds will be given on shipping or duties costs.
Numbers presented on advertised products may not be similar on other platforms or vehicles. All vehicles are maintained and perform differently. GEPTuned cannot guarantee exact or similar results from one car to another because of that.
We will do our best to produce the safest and most power out of the tuning as possible. We cannot be held responsible for different cars representing numbers on different dynos at different times of the year in which atmospheric conditions could alter the results. Tunes purchased are for the original purchaser of the tune and do not follow the vehicle when it changes owners.
The materials on GEPTuned's website are provided on an ‘as is’ basis. GEPTuned makes no warranties, expressed or implied, and hereby disclaims and negates all other warranties including, without limitation, implied warranties or conditions of merchantability, fitness for a particular purpose, or non-infringement of intellectual property or other violation of rights.
GEPTuned does not warrant or make any representations concerning the accuracy, likely results, or reliability of the use of the materials on its website or otherwise relating to such materials or on any sites linked to this site.
Further, in no event shall GEPTuned or its suppliers be liable for any damages arising out of the use or inability to use the products on GEPTuned’s website including all products.
All products from GEPTuned are for off-road use only. Improving the performance of an engine by altering the engine’s computer software may cause excessive “wear and tear” to the engine and could result in damage or even destruction of the vehicle. The user assumes these risks. GEPTuned is not responsible for damage to a vehicle of this kind.
All products of GEPTuned have not been tested or approved by any federal or local governing agency and are not approved or recommended for street use. Understanding the legal requirements or legal limitations regarding the use of this product is the sole responsibility of the user.
All GEPTuned products are intended for racing/closed course competition use only. User is responsible for obeying all traffic and governing laws pertaining to their state of residence. Please tune and drive responsibly.
For Remote tuning and any other flashing procedures, the user is responsible for successfully flashing or modifying contents of the car and is responsible for ensuring the car is in a healthy state for the flashing procedure. GEPTuned is not liable for any damages to your ECU/DME and offer no warranty.
WHAT IS REMOTE TUNE?
Remote Tuning is the way of ecu tuning done in 3 easy steps when the tuner is no where near the vehicle.
No matter where car is located around the world we can tune it as long as you have access to internet and laptop
How it is done?
Step 1: you read current flash (tune) from your ECU and send us via e-mail or messenger or upload form on product page.
Step 2: we will modify maps in your file to suite your mod list and send it back via e-mail or messanger
Step 3: you will flash new tune back to ECU and enjoy.
For Custom tune we still need your current flash (tune) file to be uploaded / sent to us. will email you a conservative “basemap” to start your datalogging from. A basemap is a safe starting point your specific vehicle and modification set, datalogging is done through the specific software / device under specific conditions including idle, part throttle cruising and wide open throttle (WOT) pulls.
Note * depends on car / ECU we will instruct how datalogging or flashing should be done.
WILL MY CAR PASS EMISSION TEST?
GEPTuned products are for off-road / competition use only
We do not guarantee emissions readiness.
TIMING AND SCHEDULE:
Customer purchased custom remote tune will have two options for scheduling tune session (a - 1 day / b - 90 day)
a) discuss and set day / time when both sides are available and ready for tune session, so process will start and finish whatever it takes to achieve result. meaning that process will be limited within agreed time range (1 day).
BUT, if something goes wrong, there will be time needed to fix some issues such as: boost leak, spark blow out, gasket leak etc that requires much more time than just hour of work - meaning postphone session will be subject to charge 50% of service cost additionally for next fixed time schedule.
this option is good:
for well prepared cars from reptable shops that have done all checks prior to tuning it.
for people who would like to tune car on dyno only and have limited time.
b) Customer will have 90 days available to get car tuned. Yes 90!
it means customer will:
Send logs to us when he has time for it. - not linked to our availability.
have possibility to fix minor or big issues occured in tune process. (even rebuild engine if one goes bad)
get revision from us as soon as possible whenever we are available day or night (not rushing us)